*Who We Are*
If you’re ready to be challenged and build your career alongside the best of the best, you’ve come to the right place.
Broco Energy is a family owned, operated, and above all, _oriented _company.
We are in an exciting phase of rapid growth and are building the team that will take our services to the next level.
Our customers don’t listen to sales pitches or upsells – they receive solid advice and guidance to make the best decisions for their home and family.
Benefits include:
* *100% company-paid premiums* for medical, dental, and vision insurance
* Paid vacation, sick, and holidays
* Simple IRA with matching
* Life insurance on us
* …and more!
Recent awards include:
* Veteran-Owned Small Business of the Year (2019)
* Largest Veteran-Owned Business in Massachusetts (2021; 2022; 2023)
* Family-Owned Business of the Year (2022)
_Join our team and experience the Broco Difference!_
*The Customer Service Representative is primarily responsible for the following functions:*
* Answers phones and addresses customer inquiries in a prompt, professional, courteous manner
* Schedules fuel and service requests, and keeps the lines of communication flowing between drivers and dispatch
* Exercises precise attention to detail when onboarding new customers
* Ensures that customer accounts are kept up to date
* Ensures that customers are fully informed about special promotions and offers, including the Pre-Buy and Budget Programs
* Processes walk-in payments from customers
* May assist in processing customer payments in the absence of the Billing Specialist
* Assists in general office work such as filing, preparing paperwork for drivers, etc.
* Performs other similar duties as required
*Required Qualifications:*
* High school degree or equivalent
* 1-2 years’ experience in customer service
* Ability to remain calm and professional when addressing customers
* Ability to work rotating Saturdays from 8 AM to 1 PM during peak demand seasons
* Ability to work extended hours as necessary, especially during peak demand seasons
*Preferred Qualifications:*
* Prior experience working for a fuel company
* Bilingual in English and Spanish
* Familiarity with Blue Cow and Ignite
Broco Energy is a family-friendly workplace.
Well-behaved dogs are frequently in the office and children are frequently present.
There is a shy, mostly nocturnal cat on the second floor.
_Broco Oil, Inc.
is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
_
Job Type: Full-time
Pay: $18.
00 - $19.
00 per hour
Expected hours: No less than 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* On-the-job training
* Paid time off
* Parental leave
* Referral program
* Vision insurance
Experience level:
* 10 years
* 11+ years
* 1 year
* 2 years
* 3 years
* 4 years
* 5 years
* 6 years
* 7 years
* 8 years
* 9 years
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* In-person
* Office
Application Question(s):
* Is your resume up to date?
Experience:
* Customer service: 1 year (Required)
Language:
* Spanish (Preferred)
Work Location: In person
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