IT Customer Support/Project Coordinator - Full Time

Job Details Description Supports desktop technicians in scheduling, hardware refresh cycles, upgrades, imaging desktops, day to day break-fix and customer escalations.
Document procedures and work to improve the help desk application process.
Assigns support tickets based on priority and appropriate staff member.
Responsible for identifying process & Procedure improvement opportunities.
Works with IT staff on Adoption to change management.
Accountable for documenting, tracking and monitoring problems, escalating when necessary to ensure a timely resolution.
Utilizes a wide degree of creativity and latitude to ensure end user satisfaction.
Actively involved in the IT implementation plan.
Helps coordinate cabling and technical resources to ensure timely delivery on construction, upgrade and maintenance projects.
Responsible for order and inventory management.
Ensures standardization of processes and procedures for IT.
Qualifications Education Preferred Associates or better.
Experience Required Familiar with a variety of hospital and IT concepts, practices and procedures.
Associate degree or 2 - 4 years of experience with IT customer service / Help Desk Support.
Preferred Experience working within an ITIL / ISO 9000/27001 centered IT organization preferred.