Customer Service Representative
Duties:
- Provide exceptional customer service by answering incoming calls and assisting customers with inquiries, complaints, and product information.
- Analyze customer needs and recommend appropriate solutions or products.
- Use phone etiquette to ensure professional and courteous communication with customers.
- Utilize data entry skills to accurately input customer information and update records.
- Communicate effectively with customers to resolve issues and ensure customer satisfaction.
- Conduct outbound calls for sales and upselling opportunities.
- Assist with order processing, tracking, and delivery inquiries.
- Handle customer complaints and provide appropriate solutions or escalate to the appropriate department.
- Multilingual skills (Spanish) are a plus.
Experience:
- Previous experience in a customer service role is preferred.
- Strong communication skills, both verbal and written.
- Ability to analyze customer needs and provide appropriate solutions.
- Experience with data entry and computer systems.
- Sales experience is a plus.
- Bilingual (English/Spanish) is a plus.
We offer competitive pay, a positive work environment, and opportunities for career growth.
If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you!
Note: This job description is intended to provide a general overview of the position.
It is not an exhaustive list of all responsibilities, duties, skills, qualifications, or working conditions associated with the role.
Job Type: Part-time
Pay: $17.
94 - $21.
61 per hour
Expected hours: 4 – 5 per week
Benefits:
* 401(k)
* Flexible schedule
Experience level:
* 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* In-person
* Office
Ability to Relocate:
* Nashua, NH 03062: Relocate before starting work (Required)
Work Location: In person
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