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Customer Service Agent - Salem NH

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Posted : Saturday, April 27, 2024 03:32 AM

Are you looking to work a Monday - Friday schedule _*AND *_make a great base pay _*AND *_make an amazing *BONUS!?!?* The CCS Companies are hiring for all shifts in our Salem NH location! On average our associates are currently earning between *$22.
00 - $27.
00* per hour _after bonus_, with experienced associates making over *$30.
00* per hour after bonus! No experience is necessary - we provide a dedicated *2 Week Paid Training Program *to help you be successful immediately _PLUS_ a *$1000 Welcome Bonus!* *Why Work for CCS?* * Earn *$1000 Welcome Bonus* just for completing training! * *Bonuses are paid every 2 weeks and you will receive an extra bonus payout 4x a year!* * *Generous Paid Time Off Package of 3 weeks *to start, _*PLUS*_ you will receive an extra 1 week after 2 years for a total of *4 weeks PTO*! * *No wait period on benefits for all new hires!* You will be eligible on your first day! Blue Cross/Blue Shield Health and Dental Package, Vision and FSA options.
* *Weekly & Monthly Prizes and Giveaways* - Red Sox/Celtics/Bruins Tickets, Gift Cards and more! * *Excellent Employee Referral program* – make an extra *$1500 *referring great people! * Competitive wage and recognition programs, 401k with employer contributions, paid training, tuition reimbursement and so much more! * Paid Holidays including your Birthday off and a Floating Summer Holiday! *ESSENTIAL FUNCTIONS:* * Maintains a professional and customer-friendly manner with each account.
* Maintains knowledge and compliance with all applicable federal and state laws (e.
g.
FDCPA, UDAAP).
* Handles outbound and inbound calls professionally and knowledgeably, following the appropriate scripts when necessary; occasionally fields inbound calls with the same professionalism.
* Negotiates payment plans and settlements with our clients’ customers based upon client-specific parameters.
* Identifies disputes promptly and ensures proper resolution.
* Participates in various problem-solving and decision-making activities, as required.
* Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
* Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.
* Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
* Performs other tasks as may be assigned by manager/supervisor.
*QUALIFICATIONS AND REQUIREMENTS:* * Strong interpersonal and verbal communications skills.
* Moderate typing skills required (35 wpm).
* Basic math and written communication skills.
* Bilingual/multilingual language skills desirable.
* Ability to be receptive to feedback, willing to learn.
* Ability to be receptive and responsive to change and to embrace continuous improvement.
* Ability to maintain a predictable and consistent full-time work schedule.
* Must successfully pass background check.
*EDUCATION REQUIREMENTS:* High school diploma or equivalent required, college degree preferred *Interested? Apply Today by clicking the link! or call our Recruiting Hotline at 603.
257.
9011 and ask for Helena!* _*The CCS Companies is an Equal Opportunity Employer, Veteran and Diversity Candidates strongly encouraged to apply.
*_ Job Type: Full-time Pay: $45,000.
00 - $56,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Referral program * Vision insurance Experience level: * 1 year Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * Call center * In-person Application Question(s): * Are you able to work onsite in a call center setting in Salem NH? Education: * High school or equivalent (Required) Experience: * Customer service: 1 year (Preferred) Ability to Commute: * Salem, NH 03079 (Required) Ability to Relocate: * Salem, NH 03079: Relocate before starting work (Required) Work Location: In person

• Phone : (603) 257-9011

• Location : 9 Northeastern Blvd, Salem, NH

• Post ID: 9092216238


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