Technical Sales Supervisor

Position Description: Infinite Electronics is a leading global supplier of electronic components, serving engineers’ urgent needs through a family of highly recognized and trusted brands.
Our core mission is to support those requirements with an extensive offering of RF, industrial and connectivity solutions.
Same-day shipping, broad inventory selection, 24/7 service—it’s all part of what makes Infinite Electronics go.
This simple, essential belief in positive urgency is the DNA that drives our business.
As a Technical Sales Supervisor, you are at the forefront of driving success at the intersection of technology and business.
This multifaceted role requires a unique blend of technical expertise, sales acumen, and leadership skills.
Your duties will involve overseeing daily operations, setting performance goals, and implementing strategies to elevate the overall customer experience.
Responsibilities include call observation, coaching, continued staff training and ensuring team adherence to service level agreements and key performance indicators.
The Supervisor plays a key role in fostering a team culture centered on urgency, ownership, proactive problem-solving, and an unwavering commitment to exceeding customer expectations.
Reporting directly to the Director of Sales and Service, this position collaborates closely with inside sales, customer service, and product management teams.
The ideal candidate should demonstrate a profound sense of ownership, a keen sense of urgency, a solution-oriented mindset, collaborative spirit, and a high level of accountability.
General Duties and Responsibilities: Lead and mentor a high-performing technical sales team, setting clear performance goals and expectations.
Possess an in-depth understanding of the technical aspects of the products being offered, enabling effective communication with both customers and the sales team.
Act as a technical liaison between the sales team and customers, leveraging your expertise to address complex technical inquiries and provide solutions that align with customer needs.
Stay informed about market trends, customer preferences, and emerging technologies, contributing to the development of innovative sales strategies.
Drive sales initiatives to achieve revenue targets and market share growth.
Monitor key performance indicators (KPIs) related to brand health and sales performance.
Provide regular coaching and feedback to enhance performance through use of call observations, case reviews and key performance indicators.
Foster a positive and collaborative team culture focused on exceeding customer expectations.
Cultivate a sense of teamwork and ownership between technical sales and sales and service teams, contributing to a highly motivated and cohesive work environment.
Implement a culture of continuous improvement within the technical sales team, encouraging feedback, and proactively seeking ways to enhance efficiency and effectiveness.
Ensure compliance with company policies in all aspects of operations.
Monitor individual and team performance metrics to ensure targets are met or exceeded.
Run daily reports to optimize workflow efficiency from a workforce management perspective.
Ensure the team meets service level expectations for both internal and external customers.
Identify areas for process improvement and work with sales operations to implement streamlined procedures to enhance efficiency in the Customer Success Center.
Collaborate with cross-functional teams to address concerns and improve overall service delivery.
Act as an escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.
Responsible for hiring, development, and performance management of team members.
Proactively advocate for the needs of both internal and external customers, maintaining a balance with the business requirement.
Oversee department schedule requirements, including timekeeping and attendance.
Assist in the development and delivery of training programs to enhance the skills and knowledge of technical sales representatives.
High ethical standards and integrity in all business dealings.
Required Knowledge, Skills, Abilities and Personal Traits: Required qualifications include a thorough understanding of key specifications and a minimum of 2 years of practical experience either working with or selling: network equipment, cables and data interconnect, RF components, RF interconnect, fiber optics, sensors, and Internet of Things (IoT) devices.
Familiarity with performance metrics, key performance indicators (KPIs), and workforce management.
A commitment to achieving and exceeding sales targets, with a focus on delivering measurable results and contributing to the overall success of the sales organization.
Exceptional leadership and team management skills with an emphasis on coaching, talent development and performance management.
Must embody Infinite’s “Hedgehog behaviors” of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
Possesses strong business acumen with a track record of demonstrated business judgment.
Demonstrates strong communication skills, both written and verbal, along with active listening and effective interpersonal skills.
Demonstrate computer proficiency in Microsoft Word, Excel, and Outlook with the ability to use multiple programs concurrently including CCaaS platform.
Possesses motivation and a quick ability to learn new concepts, with a strong capacity to adapt to a dynamic and fast-paced environment.
Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.
Demonstrates reliability, dependability, and exceptional organizational skills, coupled with strong time management abilities.
Education and/or Experience: 1+ years in a high paced customer facing sales or service environment.
2+ years in a technical role.
3+ years of supervisory experience with an emphasis on employee development.
A Bachelor’s degree with a technology emphasis or equivalent experience.
Technology related B2B experience preferred.
Physical Job Requirements: Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners.
Ability to carry/lift 10 lbs.
Sitting at a desk.
Reports to: Director of Sales & Service Center Environment: Work environment is typically an office environment located on-site during normal or extended business hours.
You will work a minimum of two days a week in the office.
Infinite continually reviews deployment including our work environment policy, which is subject to change at any time to serve the best interests of the business including the requirement to be on-site 5 days per week.
Accommodation: Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Opportunity Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.