Senior Director of Client Engagement

ROLE PURPOSE The Senior Director of Client Engagement will lead the messaging, positioning, content, and campaigns for our sales and client experience teams.
Working closely with product management, marketing, sales, and the client experience team you will own and execute the overall client engagement strategy.
KEY STAKEHOLDERS Client Experience Marketing Product Management Sales MAIN RESPONSIBILITIES Own client messaging and positioning to drive new business, retain existing clients, and around expansion efforts.
Test and refine new messaging approaches and channels to reach and engage key audiences effectively.
Craft and develop compelling audience and initiative specific messages and tools (product videos, collateral specific to different audiences or campaigns, etc.
) through market research and with input from client user groups and advisory councils.
Develop market and competitive intelligence expertise and related thought leadership that can inform messaging.
Build and maintain strong relationships with product management, GTM, sales, and client experience teams to drive business success.
Measure and optimize messaging and campaigns.
Represent the company as a speaker and moderator at in-person and online client and industry events.
ESSENTIAL REQUIREMENTS OF THE ROLE 10+ years of client engagement experience including driving messaging overall for sales, expansion, and retention efforts 10+ years of experience in higher education with a deep understanding of the student lifecycle, from recruitment to becoming a successful alum 5+ years of team leadership experience Experience in a SaaS organization with technology fluency Experience leading primary market research efforts including survey formation, audience identification, administration, executive summary development, and key result presentation.
Positive attitude, growth mindset, and an eagerness to overcome obstacles and succeed Competency in problem solving and demonstrated strategic insight development Experience building, executing, and scaling cross-functional teams.
Experience presenting metrics and progress to goal to senior leadership University degree and MBA are considered assets Ability to travel 10-15% in North America; globally as needed Life at Ready The values we live by at Ready Education Relentless Innovation - We boldly unleash creativity to uproot the status quo and empower continuous improvement.
Embrace Diversity and Belonging - We foster an inclusive environment that embraces respect and authenticity.
We value the diverse contributions of our employees and the global education community.
Accountability - We hold ourselves accountable for the outcomes that will help us achieve our company goals and objectives.
We will do the right thing with trust and transparency.
Delighting our Customers - We believe the success of our clients is our north star.
We serve to elevate their brand and support their objectives with passion, empathy, and commitment.
Yearning for Excellence - We strive to achieve the highest standards of quality and performance.
What you can expect from us A chance to work towards an amazing mission of helping students succeed as a team member of a global tech startup Remote first work environment: Ability to work from anywhere in North America with flexible hours Generous paid vacation time A chance to travel while working remotely Continuous learning and growth culture with many opportunities to develop professionally Health Benefits including health, dental, vision, company funded life & disability insurance and identity protection Participation in matching 401K plan Team bonding activities Professional development opportunities Home Office Set up support with a company laptop & equipment A chance to work with a global collaborative, friendly and diverse team And Company Swag! Although this role is 100% remote, the person in this position should be expected to travel for certain customer / industry / company events and engagements as necessary Ready Education is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.