Account Manager - Methuen, MA , Bloomfield, CT, and Randolph, MA

About us: Since 1926 Mygrant Glass has been moving auto glass for our customers! We are the #1 Auto Glass Distributor in the United States and with 88 locations growing! We are an organization that offers growth in a variety of different pathways.
With a highly customer-centric mentality it is our goal to be our customer’s most valuable distributor by offering consistent and reliable service, to carry a vast inventory, and to genuinely care for our customers.
With consistent execution of these learned tenets, we have formed strong partnerships with our customers which allows them to maximize their business potential and for us to have a direct impact in their business as well as our own.
No matter what the role, no matter what the location, each position with our team has a critical part to play and an opportunity for impact at Mygrant Glass.
We are built around having a positive attitude, taking ownership and exceeding expectations, having gratitude for our customers, being team players who know our audience, and who want to make a difference.
As a fourth-generation family owned and run organization, we welcome people who are looking for growth and a cohesive team environment.
Thank you for your consideration and we look forward to connecting with you.
Account Manager Exempt Reports To: Regional Sales Director Territory: Methuen, MA , Bloomfield, CT, and Randolph, MA POSITION SUMMARY: The Account Manager will increase sales in the designated territory by recruiting new customers and developing current customers.
The potential customer base is made up of auto glass installation companies and fleet companies that install their glass.
Responsible for identifying customer needs, promoting Mygrant Glass features and benefits, and determining competitiveness levels for each customer in the territory, the Account Manager will have overall responsibility for the customer relationship, servicing accounts, and developing market growth strategies.
ESSENTIAL JOB FUNCTIONS: Accurately present the “Mygrant message” to current and prospective customers.
Participate with management in updating territory plans and setting sales goals.
Identify emerging markets and market shifts.
Analyze sales potential for new and existing customers through inquiry, observation or research to grow market share.
Travel in the respective territory utilizing time and territory management skills to promote Mygrant products and services, identify customer needs, and to develop and improve company's relationship with customers.
Engage and partner with clients to determine a competitive offering of the company's products and services while implementing company’s sales strategies.
Interface with clients to pinpoint and overcome potential obstacles such as competition, pain points, budgets, and timelines.
Communicate closely with Branch Manager and sales team on customer opportunities, status, proposals, and service levels, and make recommendations regarding the same.
Assist customers with special requests and problems (supply information, resolve complaints, etc.
).
Communicates information across internal teams with recommendations that will contribute to the development of brands, sales growth, and distributor effectiveness.
Continuously update company’s CRM program.
Additional duties may be assigned.
SPECIAL KNOWLEDGE, SKILLS, ABILITIES Exceptional team player with organizational astuteness to prioritize, and multi-task.
Highly organized and detail-oriented Customer-facing experience, working with auto parts/auto glass customers is a plus Solid organizational & planning skills with attention to detail Ability to build strong relationships with a variety of customer types and co-workers Strong aptitude for consultative selling Prior usage of CRM tools Solid interpersonal and communication skills, both verbal and written Frequent travel (20% or more of time) QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS A Bachelor’s degree, or a combination of successful equivalent work experience and education, is strongly preferred 3 years of professional experience working in sales Valid driver’s license, and insurable under Company’s auto policy.
PHYSICAL DEMANDS This position requires close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading; Ability to perceive the nature of sounds at normal speaking levels with or without correction, and making fine discriminations in sound; Exerting up to 20 pounds of force frequently, and/or up to 15 pounds of force constantly to move objects; Must be able to remain in a stationary position and/or upright, for prolonged periods of time, traverse stairs, reach overhead, squat, bend, kneel, stoop, and crouch occasionally during 8-10-hour work shift.
OTHER: Mygrant Glass Company is an equal opportunity employer.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Mygrant Glass Company will provide reasonable accommodation(s) to all qualified applicants and employees with disabilities, where their disability affects the performance of their essential job functions, except when doing so would result in undue hardship.
If you need assistance or need to request accommodations, please let us know.
This job description is subject to change at any time by the Company.